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Date: Thu, 15 Nov 2018 17:16:02 -0500
From: Hector Santos <winserver.support@winserver.com>
Organization: Santronics Software, Inc
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To: "Winserver@winserver.com" <WINServer@winserver.com>,
Developers List <developers@winserver.com>
Subject: DO NOT MARK OUR WINSERVER.COM MAIL OR IP AS SPAM
Content-Type: multipart/mixed; boundary="------------010806010700050006020400"

Folks,

If I sound/read like I am pissed, aggravated, well, I am.... please
hear me out.

We are a small business. We are here to serve and support our
customers, especially with electronic mail. I work very hard at this,
and hopefully, god willing, we will be able to get back on track with
advanced Wildcat! development and improved our customer support, which
I personally think is high quality. We try.

If you are on any our support list and you are getting mail that
concerns you and/or you don't like the sender, please contact me so I
can address the issue, but please DO NOT mark or tag us as a
"spammers" with your ESP based mail readers ike with Yahoo.com,
Aol.com, Outlook.com, gmail.com and any other ESP domain MUA or GUI
mail reader.

When you do that, you are causing a serious network wide BLOCK and
Tortious Interference on our entire mail system and all our domains.
It will stop customers from getting their support mail, especially our high-end business and enterprise customers that helps subsidize the
support for non-enterprise customers.

You might think or say

"But I am not tagging winserver.com as spammers, I am tagging that
other guy in the winserver support list spamming me with dupes and junk!"

No, when you mark our list mail, those big high-scale ESPs learn by
reading the RETURN-PATH which is not the poster address you have a
problem with but the LIST admin address at winserver.com or
santronics.com. It also tracks our IP and that gets added to the RBL
sites.

So what happens is we get this:

Destination Last Error
----------- ----------
lonehorseman82@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1;
see https://help.yahoo.com/kb/postmaster/SLN3434.html
sandstorm370@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1;
see https://help.yahoo.com/kb/postmaster/SLN3434.html
hector.santos45@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1;
see https://help.yahoo.com/kb/postmaster/SLN3434.html
briangjester@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1;
see https://help.yahoo.com/kb/postmaster/SLN3434.html
westlakegeek@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1;
see https://help.yahoo.com/kb/postmaster/SLN3434.html
lennybratcher@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1;
see https://help.yahoo.com/kb/postmaster/SLN3434.html
lonehorseman82@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1;
see https://help.yahoo.com/kb/postmaster/SLN3434.html
sandstorm370@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1;
see https://help.yahoo.com/kb/postmaster/SLN3434.html
hector.santos45@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1;
see https://help.yahoo.com/kb/postmaster/SLN3434.html
briangjester@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1;
see https://help.yahoo.com/kb/postmaster/SLN3434.html
westlakegeek@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1;
see https://help.yahoo.com/kb/postmaster/SLN3434.html
lennybratcher@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1;
see https://help.yahoo.com/kb/postmaster/SLN3434.html
sestout@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1;
see https://help.yahoo.com/kb/postmaster/SLN3434.html
johnny853@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1;
see https://help.yahoo.com/kb/postmaster/SLN3434.html
lonehorseman82@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1;
see https://help.yahoo.com/kb/postmaster/SLN3434.html
sandstorm370@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1;
see https://help.yahoo.com/kb/postmaster/SLN3434.html
hector.santos45@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1;
see https://help.yahoo.com/kb/postmaster/SLN3434.html
briangjester@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1;
see https://help.yahoo.com/kb/postmaster/SLN3434.html
westlakegeek@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1;
see https://help.yahoo.com/kb/postmaster/SLN3434.html
lennybratcher@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1;
see https://help.yahoo.com/kb/postmaster/SLN3434.html
xxxxxxxx@aol.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1;
see https://help.yahoo.com/kb/postmaster/SLN3434.html

The same stupid error for yahoo.com and aol.com accounts.

421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred
due to
user complaints - 4.16.55.1; see https://help.yahoo.com/kb/postmaster/SLN3434.html

Not even my brother-in-law, at xxxxxxxx@aol.com, can get his mail sent
by my wife, she is pissed and so I am.

The only good thing is that Yahoo.com and Aol.com is saying "look, you
can try again later." That is what the 421 code means, try again
later but all this gives us a negative reputation and it slows down
our mail getting to customers. If that was a 5yz number, that would
of been really bad because it means a PERMANENT BLOCK.

In any case, this is the only warning:

1) If we find that you are the reason for causing our mail network
problem, you will be permanently banned from winserver.com and any
other our email support mailing list. Direct email support will be
allowed.

2) DO NOT EXPORT/IMPORT/GATE any of our support conferences, mailing
list or forums into another network. If you are going to use QWK to
download our forums for your QWK mail readers like OLX or Silver
Xpress or another QWK reader, that is fine, but if you plan to network
into your BBS, DO NOT IMPORT/UPLOAD mail packets back into our mail
system.

And finally, please, I can't emphasize this enough:

3) If you do get an email from our system, from our mailing list, that
you are having an issue with, please, contact us at
support@santronics.com, so we can directly address the issue.
Overall, please do not TAG, MARK or BLOCK our IPs and domains by
marking a list user you are having a problem with but end up block our
company mail operations. Not good.

Thank you.


--
Hector, Engineering & Technical Support
Santronics Software, Inc.
http://www.santronics.com (sales)
http://www.winserver.com (support)
http://www.winserver.com/AupInfo (Online AUP Help)
Office: 305-248-3204

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